Reach Reliability that Grows Alongside You with Cognite OneSupport
Cognite supports every step of your journey by partnering to ensure business continuity, maximize platform ROI, and empower your team’s internal expertise.
Proactive by design
Protect your assets with a 24/7 support model that scales automatically with your growth.
Extended solution support
Have a single point of contact and unified triage for native apps, custom code, and 3rd-party logic with optional add-ons.
15 minute response times
Guaranteed 15-minute response times for critical incidents, 4x faster than the rest of the industry.
Tailor your operational assurance
Cognite OneSupport enables you to combine foundational platform coverage with a flexible suite of offerings. Explore below to choose the exact mix of technical protection, strategic advisory, and workforce training for your enterprise.
Support that’s built to grow with you
Scale your support model scale dynamically with your deployment, ensuring your technical safety net always matches your operational complexity.
Connect with industrial data peers to share validated best practices and real-world deployment insights
Accelerate technical troubleshooting by accessing proven solutions directly from platform experts and power users
Shorten learning curves by leveraging crowdsourced architecture patterns and community-tested solutions
Bridging the “support cliff” with Cognite Business Application Support
The line between platform and solutions continues to thin, creating a "support cliff" where traditional vendor responsibility ends, and internal teams are left to resolve complex solution issues alone. As ~20% of critical incidents occur within the solution layer, this gap represents a real risk to business continuity.
While Cognite Data Fusion® guarantees 99.9% core platform uptime, Extended Support covers Cognite-built business applications, third-party apps, and custom code - providing a single point of accountability across your entire stack.
Fast track troubleshooting
When issues originate in third-party integrations or custom code, support doesn't reach a dead end. Cognite experts break this barrier and actively investigate and analyze application logic outside our core platform to isolate technical failures to help keep your operations moving.
Technical investigation
Cognite actively analyzes third-party tools, custom data pipelines, and external application logic to isolate technical failures.
Protecting your investments
If an issue originates within a 3rd party application, we deliver a comprehensive report detailing the findings, giving you a head start on the fix.
Accelerating time to value
Dedicated investigation allowances expand as your maturity stage grows:
Stage 1: Up to 3 hours
Stage 2: Up to 5 hours
Stage 3: Up to 1 full day
Contact Us
Get a live software demo of Cognite Data Fusion® and see all your industrial data, in context, and accessible at scale.
Contact us today and learn how Cognite can help you transform your business and accelerate digital transformation with dedicated expertise and support.